Privacy Policy
1. Who We Are
Premium Cleaners is a professional cleaning company operating across London.
Website: https://premium-cleaners.co.uk
Email: premiumcleaners.uk@gmail.com
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us regarding our services.
2. What Information We Collect
We may collect the following types of information:
Information You Provide Directly
When you complete a contact or quote form, we may collect:
Name
Email address
Phone number
Postcode
Details about the cleaning service required
This information is provided voluntarily when you submit an enquiry.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Time spent on the website
This data is collected through cookies and analytics tools.
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes
Confirm availability and deliver services
Communicate regarding bookings
Improve website performance and user experience
Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. Legal Basis for Processing
Under UK GDPR, we process personal data based on:
Your consent (when submitting forms)
Legitimate interest (responding to enquiries and improving services)
Legal obligations where applicable
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve performance and user experience.
We may use:
Google Analytics (GA4) to analyse website usage
Google Tag Manager to manage tracking scripts
Essential cookies required for website functionality
Cookies help us understand how visitors interact with our website so we can improve usability and performance.
You can manage or disable cookies through your browser settings.
6. Data Storage and Security
We take reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure.
Our website is hosted on secure servers, and access to personal data is limited to authorised personnel only.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries and maintaining service records.
7. Sharing of Information
We may share limited data with trusted third-party service providers where necessary, such as:
Website hosting providers
Email service providers
Analytics providers
These providers process data only as required to deliver their services and are expected to handle it securely.
We do not share personal data for marketing resale purposes.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Request restriction of processing
Object to processing in certain circumstances
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Premium Cleaners
Email: premiumcleaners.uk@gmail.com