Terms & Conditions
1. Introduction
These Terms & Conditions apply to the use of the Premium Cleaners website and to the provision of cleaning services by Premium Cleaners across London.
By requesting a quote, booking a service, or using our website, you agree to these Terms & Conditions.
2. About Us
Premium Cleaners is a professional cleaning company providing domestic, commercial, and specialist cleaning services across London.
Contact Email: premiumcleaners.uk@gmail.com
Website: https://premium-cleaners.co.uk
3. Quotations and Booking
All quotations are provided based on the information supplied at the time of enquiry.
Final pricing may vary if:
The property size or condition differs from the information provided
Additional services are requested
Access restrictions affect the scope of work
A booking is confirmed once agreed in writing (email or other written communication).
4. Access to the Property
Clients must ensure safe and reasonable access to the property at the agreed time.
If access is not provided or significantly delayed, we reserve the right to:
Reschedule the service
Apply a reasonable cancellation or call-out fee
Clear access to cleaning areas and utilities (water, electricity) must be available.
5. Scope of Services
Cleaning services are delivered according to the agreed scope outlined in the quotation.
Services may vary depending on:
Property condition
Health and safety considerations
Time allocation
We reserve the right to refuse tasks that:
Present health or safety risks
Involve hazardous materials
Fall outside the agreed service scope
6. Client Responsibilities
Clients are responsible for:
Securing valuables and sensitive items
Informing us of any delicate surfaces or special handling requirements
Ensuring pets are secured during the service
We are not liable for pre-existing damage or wear and tear.
7. Cancellations and Rescheduling
If you need to cancel or reschedule a service, please provide reasonable notice.
Short-notice cancellations may be subject to a fee to cover operational costs.
Details of cancellation terms may be confirmed at the time of booking.
8. Payment Terms
Payment terms are agreed at the time of booking.
Invoices, where applicable, must be settled within the agreed timeframe.
Late payments may result in delays to future bookings.
9. Liability
We take reasonable care in delivering our services.
In the unlikely event of damage:
The issue must be reported within 24 hours of service completion
Supporting evidence may be requested
Our liability is limited to the value of the service provided.
We are not responsible for:
Pre-existing damage
Normal wear and tear
Items not disclosed as delicate or fragile
10. Health and Safety
We reserve the right to decline or discontinue a service if working conditions are unsafe.
This includes, but is not limited to:
Hazardous materials
Structural risks
Aggressive behaviour
11. Website Use
All content on this website is provided for general information only.
We make reasonable efforts to ensure accuracy but do not guarantee that all information is free from errors.
Website content may not be copied or reproduced without permission.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be published on this page.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Contact
For any questions regarding these Terms & Conditions, please contact:
Premium Cleaners
Email: premiumcleaners.uk@gmail.com